Up until about 2 months ago my "free" BT Vault was running fine to the point that I started to do a little spring clean.  I was deleting zip files that were out dated or duplicated and noticing the amount of space I was using didn't go down. How odd.

I sent an email to support, the "bot" replied with please state username, windows version blah blah blah.  I replied and to this day still have had nothing back. I decided to empty my vault, which you would of thought "hey it'll reset". How I was wrong....  No Files in my vault:

I decided to call last week where the support representative wasn't helpful at all, "I need to escalate it but can't guarantee a call back". This morning I called again to see what was going on if anything? Shock horror nothing, nada, zip.  If you happen to have this problem do what I done, download all your files, phone up and cancel.  Give it a couple of minutes, sign back up and lo and behold a fresh clean vault. Yes I know it kind of defeats the purpose but not many things in life are "free" and it is good knowing your data is duplicated else where. If anyone knows of a good alternative that has better support please let me know. I do use skydrive but the upload file size limitation is a nightmare.

I was so tempted to sign up for the 50gb vault but after all this why would I want to pay for such a poor service? 

Conclusion: BT + Support + fire guard + chocolate + useful as a. 

Related Post: http://www.siphilp.co.uk/archive/2008/04/08/online-storagebackup-alternatives-to-bt-vault.aspx